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How To Return A Part, Assembly, Or Equipment Purchased From MDC Vacuum Products, LLC.

Return Policy (Non-Warranty Claims):
  1. All returns require pre-approval from MDC including an MDC-issued RMA authorization number.
  2. Unused standard catalog items may be returned within 30 days of the date of receipt subject to MDC’s return policy (see MDC’s terms and conditions of sale). Custom or special order items are not returnable.
  3. Returned items must be unused, 100% complete, and contain all original packing materials.
  4. Returned items are subject to a 25% restocking fee (non-warranty returns)
  5. Items should be returned prepaid. Collect shipments will not be accepted.
Warranty Repair Policy:
MDC will accept product returned for repair under warranty with shipping and repair paid for by MDC if the part meets MDC’s warranty criteria (see MDC’s terms and conditions of sale) and MDC has issued an RMA authorization number.

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